In the guide, you are about to read we will try to analyze – and solve – together the most common problems that can prevent the download, installation or update of iTunes on Windows and Mac OS X. In most cases it is not a problem insurmountable, far from it, but if you do not know where to put your hands, it becomes all the more difficult.
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I would say that I do not waste any more time and immediately go to the action. Let’s first see how to unlock the iTunes download when the Apple site seems inaccessible or the button to download the program does not work. Then we will deal with problems related to updating the software and its failure to start following an update or a new installation.
If you cannot download iTunes from the Apple website, it is likely that your browser’s pop-up blocker is set too restrictively and prevents the program from downloading.
To solve this problem, if you use Internet Explorer, click on the gear icon at the top right and select Internet Options from the menu that appears. In older versions of the software, instead of the gear icon, there is the item Tools: click on that.
In the window that opens, then select the Privacy tab, make sure that the Enable pop-up blocker is selected and presses the Settings button located next to it. Finally, expand the Block level drop-down menu, select the Medium item from the latter and click OK to save the changes.
If the iTunes site could not be reached or the popup unlocking did not work, you can download the program from the Major Geeks site that provides direct links to start downloading the application from Apple servers. All you need to do to start the download is click on the item Download@Authors Site (32 Bit) if you are using a 32-bit version of Windows or the Download@Authors Site (64 Bit) item if you are using a Windows version 64 bit.
This links works but if I can't download it even to install on another Mac because I'm already running El Capitan:) – Tien Do Nov 15 '16 at 14:38 Fortunately I can still download Yosemite from purchased history:) – Tien Do Nov 15 '16 at 14:39. Jul 12, 2018 Solution No.3: Update iTunes. Make sure that you have the latest iTunes version available. Open the program, find the option Check for updates. In many cases, once you update the software, the problem with the firmware disappears. Solution No.4: Restoring in DFU mode. Restart your computer, and launch iTunes.
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Update iTunes Windows: Open iTunes on Mac From top iTunes Window Help Menu Check For Update. Are you unable to update iTunes to the latest version then Re-Install iTunes on your Windows PC or Laptop. Update macOS: Go to the Apple Logo From top Mac Menu System Preferences Software Update Download and Install the latest iOS version.; Try Another USB Cable: Faulty USB cable.
If you already have iTunes installed on your computer but cannot download an update for the program, try the following steps.
If you use a Windows PC
- Make sure you are logged into the system with an administrator account. You can easily check the permissions of your account by going to the User Accounts section of the Control Panel (under the photo of your profile, there must be written Administrator). If you are not logged in as an administrator, log in to the system with an account with higher permissions and repeat the iTunes update process by calling Apple Software Update from the Windows Start menu.
- Download and install the latest updates for Windows (via Windows Update) and try to repeat the iTunes update process.
- Try to restore iTunes installation and update the program again. To restore the installation of iTunes, go to the Windows Control Panel, click on the Uninstall a program icon, select the item related to iTunes and click on the Restore button first and then on Yes.
Uninstall iTunes and install the new version of the program by downloading it from the Apple website. Here are all the steps necessary to complete the procedure correctly.
- Go to the Windows Control Panel, click on the Uninstall a program icon, select the item related to iTunes and click on the Uninstall button first and then on Yes to uninstall iTunes from your PC. Uninstalling iTunes from your computer does not delete files in the program library. However, I suggest you to create a backup copy anyway, for safety.
- From the same screen, select the entry for Apple Software Update and click on the Uninstall button first and then on Yes to uninstall the utility to update Apple programs from your computer.
- Download the latest version of iTunes by connecting to the Apple website and clicking on the Download button. Then open the installation package of the program (eg itunes6464setup.exe) and complete the setup by clicking on Next, Install, Yes and End.
If you use a Mac
- Open the Activity Monitor utility (find it in the Other folder of the Launchpad), select the Memory tab, look for the softwareupdated process and finish it by first pressing the ” x ” in the upper left and then the Forced Exit button. Then open (or reopen) the Mac App Store, select the Updates tab and download the latest version of iTunes.
- Restart your Mac and try updating iTunes using the Mac App Store.
Were you able to download (or update) iTunes correctly, but you cannot start the program? Try to solve the problem by following one of the suggestions below.
Start iTunes in safe mode by holding down the Ctrl + Shift keys on your PC keyboard or alt+cmd keys on your Mac’s keyboard. If this works properly, it means that third-party plugins prevent it from running.
To delete the third-party plugins installed in iTunes for Windows, go to C:Users[username]App DataRoamingApple Computer iTunes iTunes Plug-ins and C:Program FilesiTunesPlug-ins and delete the files contained in the latter.
To delete the third-party plugins installed in iTunes for Mac, go to the Users/username/Library/iTunes/iTunes Plug-ins/ and /Library/iTunes/iTunes Plug-ins/ folders and delete the files contained in the latter.
Restore the iTunes library by starting the program while holding down the Shift key on the computer keyboard and selecting the Create library item from the window that opens. If you use a Mac, to get the same result, you have to start the application and immediately press the alt key on the computer keyboard.
Restore iTunes preference files (Windows only). To do this, copy the first of the folders listed below on the desktop and try to start the program. If everything is working properly, delete the folder you copied to your desktop and continue to use iTunes normally. If the program still gives problems, it returns the first folder in its place, copies the second folder to the desktop and launches iTunes.
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![Cannot Download Software Because Its Not Availible Mac Itunes Cannot Download Software Because Its Not Availible Mac Itunes](/uploads/1/2/6/3/126320052/428074833.jpg)
C:UsersusernameAppDataLocalApple ComputeriTunes
C:UsersusernameAppDataRoamingApple ComputeriTunes
C:UsersusernameAppDataRoamingApple ComputeriTunes
For more information on this and other recovery procedures, visit the official Apple Support website.
iTunes Match and Apple Music both allow you to sync your tracks to iCloud Music Library, where you can stream and download them to any iPhone, iPad, Mac, or Apple TV without having to take up physical storage space.
While both services are incredibly convenient when they work, they aren't completely error-proof either. Whether they're hanging up while trying to sync, or your music isn't showing up on your iPhone or iPad, here are some steps you can take to try and remedy your issue.
Apple Music Subscription
Apple Music is Apple's massive music service, comprising a subscription music catalog, iCloud Music Library syncing across your devices, Beats 1 live and algorithmic radio, customized playlists, and more artist exclusives than you can shake a stick at.
Check iCloud's service status
Sometimes Apple does routine maintenance on specific iCloud services. If you're getting stuck with iCloud Music Library giving you an endless 'Sending information to Apple' error, this is most likely the reason. Before trying to log in, log out, or troubleshoot elsewhere, try checking Apple's Services, Stores, and iCloud system status website.
If the indicator next to Apple Music, iTunes Match, and iTunes in the Cloud is green and you're still having trouble, try the next step listed below. If it's showing up as yellow or red, Apple may be doing a system update; check the status page again later.
![Cannot download software because its not available mac itunes version Cannot download software because its not available mac itunes version](/uploads/1/2/6/3/126320052/749371660.png)
Turn iCloud Music Library on and off on all iOS devices
If you're missing a bunch of music that should be there, turning it on and off again in Settings could resolve the issue.
- Open Settings.
- Tap Music.
- Tap the iCloud Music Library switch to turn it to the 'off' position.
- Turn back On the option for iCloud Music Library.
- Tap Keep Music or Delete & Replace.
- Launch the Music app on your iPhone or iPad.
If you still aren't seeing the music you want synced, there may be a problem with iTunes. Continue on to the next step to try and resolve it.
Update iCloud Music Library within iTunes
Even though iCloud should update itself regularly, there are occasions that it doesn't happen for one reason or another. Before trying anything else within iTunes, try updating your iCloud Music Library manually.
- Open iTunes.
- Click File.
- Hover your cursor over Library.
- Click Update iCloud Music Library.
Turn iCloud Music Library on and off in iTunes
If you absolutely want to force iCloud Music Library to re-sync all your music, turning it on and off is the way to go. I'd recommend this step for anyone who is experiencing freezes or hangups when trying to sync with iTunes Match or Apple Music, especially if you've already tried all the above steps. Just be aware that your whole library may have to be scanned again and, depending upon its size, this could take hours or even days.
- Open iTunes on your Mac.
- Click iTunes in the Menu bar.
- Click Preference.
- Click the checkbox next to iCloud Music Library to uncheck it.
- Click the checkbox again to re-check it.
Sign in and out of iTunes on your Mac
If simply turning iCloud Music Library itself off and then back on doesn't seem to fix the issue, try signing out of iTunes completely on all your devices, including your Mac or PC. Then sign back in and try syncing your iCloud Music Library again.
Cannot Download Software Because Its Not Available Mac Itunes Version
- Open iTunes on your Mac.
- Click Account in the Menu bar.
- Click Sign Out to sign out of your iTunes/Apple Music account.
- Click Account in the Menu bar again.
- Click Sign In….
- Sign in to your account.
More iCloud Music Library help
If you're still experiencing trouble with iCloud Music Library after trying all of the above steps, our iTunes forums are a great place to ask for help. If you still can't find what you're looking for, it may be time to contact Apple to see if they can directly solve your problem.
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